Refund Policy
Last updated 1 July 2026
We would rather you test Biztep on the free plan than pay for something that does not fit. If a paid plan still misses the mark, this is how refunds work.
14-day first-purchase refund
If you are unhappy with your first paid subscription payment, email hello@biztep.com within 14 days and we will refund it in full. This applies once per account.
Renewals
Renewal payments are non-refundable, but you can cancel at any time before a renewal date and keep access until the end of the paid period.
Annual plans
Annual plans are refundable pro rata within the first 30 days, minus credits already consumed at the standard monthly rate.
Credit adjustments
Credits spent on invalid or undeliverable contact data are returned automatically when a bounce is detected or reported. Credit balances themselves are not exchangeable for cash.
How to request a refund
Email hello@biztep.com from your account email with your invoice number. Approved refunds are returned to the original payment method within 5–10 business days.